ctg44 Privacy Policy — Your Data, Handled with Care

1. Introduction

ctg44 ("Platform", "we", "us", "our") is committed to protecting and respecting the privacy of every person who accesses or uses our online gaming platform. This Privacy Policy ("Policy") sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read this Policy carefully to understand our views and practices regarding your personal data and how we will treat it.

This Policy applies to all players and visitors who access ctg44, including those accessing the platform from Bangladesh. By registering an account or using any part of the ctg44 platform, you acknowledge that you have read and understood this Policy. If you do not agree with this Policy, you should not use ctg44.

2. Information We Collect

ctg44 collects personal information in three main ways: information you provide directly when registering or using the platform, information generated automatically through your use of the platform, and information received from payment processors in connection with your transactions.

Information You Provide Directly

• Registration details: full name, date of birth, mobile phone number, email address, and residential address.
• Identity verification documents submitted during KYC review: government-issued ID, proof of address, or proof of payment method ownership.
• Communications you send to ctg44 support, including the content of support tickets, emails, and chat messages.
• Responsible gaming preferences such as deposit limits, loss caps or self-exclusion settings that you configure in your account dashboard.

Information Generated Automatically

• Device and browser data: IP address, device type, operating system, browser type and version, screen resolution.
• Usage data: pages viewed, games played, bets placed, session duration, login timestamps, and navigation patterns on ctg44.
• Transaction logs: deposit and withdrawal history, amounts, timestamps, and the payment methods used for each transaction.

Information from Payment Processors

• Transaction confirmation data passed to ctg44 by bKash, Nagad and Rocket when a deposit or withdrawal is processed.
• Partial payment identifiers (e.g. masked mobile wallet numbers) used to match transactions to account holders.
• Fraud prevention signals shared by payment processors to help ctg44 identify and prevent fraudulent transactions.

3. How We Use Your Information

ctg44 uses the personal information it collects for the following purposes. In each case, we have a legitimate basis for processing — either your consent, the performance of our contract with you, compliance with a legal obligation, or our legitimate business interests:

• To create and manage your ctg44 account, verify your identity during registration and KYC, and maintain accurate account records.
• To process deposits and withdrawals via bKash, Nagad and Rocket, and to maintain an accurate record of all financial transactions on your account.
• To provide customer support, respond to your queries, and resolve complaints or disputes relating to your account or transactions.
• To detect, investigate and prevent fraudulent activity, money laundering, bonus abuse, and other prohibited conduct as described in our Terms and Conditions.
• To operate responsible gaming tools, including enforcing deposit limits, loss caps and self-exclusion periods that you have set on your account.
• To improve the ctg44 platform through anonymised analytics — for example, understanding which games are most popular, identifying pages that load slowly, and optimising the mobile user experience.

4. Payment Data and Third-Party Processors

All payment transactions on ctg44 are processed by third-party payment service providers — currently bKash, Nagad and Rocket. When you make a deposit or request a withdrawal, your transaction is handled directly by the relevant payment service provider, subject to its own privacy policy and terms of service. ctg44 does not store full payment credentials such as mobile banking PINs or complete wallet account numbers.

ctg44 receives only the data it needs to reconcile your transaction with your account: a transaction reference number, the amount, the timestamp, and a masked identifier for the source wallet. This limited data set is sufficient to credit your account, process withdrawals, and maintain required financial records. ctg44 does not use payment data for marketing purposes.

5. Data Sharing

ctg44 does not sell, rent or disclose your personal data to third parties for their own commercial use. We share your data only in the following limited circumstances:

• Payment processors: data shared with bKash, Nagad and Rocket is limited to what is necessary to execute and confirm your transaction.
• Game providers: anonymised session and bet data may be passed to game studios (such as Pragmatic Play, Evolution Gaming, Spribe) solely to facilitate the technical operation of their games on ctg44.
• Legal and regulatory authorities: ctg44 will disclose personal data to law enforcement, regulators or government bodies where required to do so by law, court order, or to protect the platform from fraud and financial crime.
• Business transfers: in the event of a merger, acquisition or sale of all or substantially all of ctg44's assets, personal data held by ctg44 may be transferred to the successor entity, subject to equivalent privacy protections.

6. Data Retention

ctg44 retains your personal data for as long as your account remains active and for a period following account closure as required by applicable law and our internal compliance obligations. For most categories of account and transaction data, this means a minimum retention period of five years following account closure, in line with standard anti-money-laundering record-keeping requirements.

If you request the deletion of your account and personal data, ctg44 will action your request promptly for data that is not subject to mandatory retention. Data that must be retained for legal or regulatory reasons will be held securely and processed only for those specific compliance purposes until the applicable retention period expires.

7. Cookies and Tracking Technologies

ctg44 uses cookies and similar tracking technologies to operate the platform and to improve your experience. A cookie is a small text file placed on your device by a website you visit. ctg44 uses only the categories of cookies described below. We do not use advertising cookies or third-party behavioral tracking cookies.

Cookie Types Used

• Essential cookies: required for the platform to function. These include session authentication cookies that keep you logged in, security tokens, and cookies that remember your responsible gaming settings. These cannot be disabled without breaking core platform functionality.
• Functional cookies: remember your preferences such as language selection and display settings to provide a more personalised experience during your session.
• Analytics cookies: anonymised data used to understand how players navigate ctg44, which pages are visited most frequently, and where technical errors occur. This data is aggregated and cannot be used to identify individual players.

You can control cookie preferences through your browser settings. Disabling essential cookies may affect the functionality of your ctg44 account. Blocking functional or analytics cookies will not prevent you from using the platform, but some preferences may not be saved between sessions.

8. Your Privacy Rights

ctg44 respects your rights in relation to the personal data we hold about you. You may exercise the following rights at any time by contacting our support team:

• Right of access: request a copy of all personal data ctg44 holds about you. We will provide this within a reasonable period following verification of your identity.
• Right to rectification: request that inaccurate or incomplete personal data held about you be corrected. You may update most of your profile information directly through your account dashboard.
• Right to erasure: request deletion of your personal data. ctg44 will process deletion requests where we are not legally required to retain the data. Data subject to mandatory retention obligations cannot be deleted prior to the end of the applicable retention period.
• Right to restrict processing: request that ctg44 restrict the processing of your personal data in certain circumstances — for example, while a dispute about data accuracy is being resolved.
• Right to object: object to processing of your personal data where ctg44 is relying on legitimate interests as the legal basis, unless ctg44 can demonstrate compelling legitimate grounds for the processing that override your interests.

To exercise any of these rights, contact our support team at [email protected]. We will acknowledge your request within two business days and aim to resolve it within 30 days. We may ask you to verify your identity before processing any data rights request to protect your account from unauthorised access.

9. Data Security

ctg44 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration or disclosure. These measures include SSL/TLS encryption for all data in transit, access controls that restrict employee access to personal data on a need-to-know basis, regular security assessments and penetration testing, and secure data storage with encrypted backups.

While ctg44 takes all reasonable steps to protect your data, no system connected to the internet can guarantee absolute security. You are responsible for keeping your account credentials confidential and for notifying us immediately if you suspect your account has been accessed without authorisation. ctg44 will never contact you by phone, email or message to ask for your password or full payment credentials.

10. Children's Privacy

ctg44 is strictly an adults-only platform. We do not knowingly collect personal data from any person under the age of 21. If ctg44 becomes aware that personal data has been collected from a person under 21, that data will be deleted immediately and the associated account will be permanently closed. If you believe a person under 21 has registered on ctg44, please contact our support team immediately at [email protected] so that we can investigate and take appropriate action.

11. Changes to This Policy

ctg44 may update this Privacy Policy from time to time to reflect changes in our data practices, legal obligations, or the services we offer. When we make material changes, we will update the "Last updated" date at the top of this page. Where the changes are significant, we may also notify registered players through their account or the contact details we hold on file.

Your continued use of ctg44 following any update to this Policy constitutes your acceptance of the revised Policy. We encourage you to review this page periodically so that you are always aware of how ctg44 handles your personal data. If you have any concerns about a change to this Policy, please contact our support team before continuing to use the platform.

12. Contact Us

If you have any questions, concerns or requests relating to this Privacy Policy or the personal data ctg44 holds about you, please contact our support team. All privacy-related enquiries are handled confidentially and responded to in English during standard support hours (Bangladesh Standard Time, UTC+6).

Email: [email protected]